Privacy Policy
Premium Fabric Protection Tasmania ACN 167 622 193 is a provider of carpet cleaning and associated services.
This Privacy Policy provides information on how Premium Fabric Protection Tasmania will handle personal information about individuals collected by it.
General
Premium Fabric Protection Tasmania is committed to protecting your personal information. It is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) set out in the Privacy Act. Except where a permitted general situation (as defined in the Privacy Act) applies, this Privacy Policy will apply to all dealings with Premium Fabric Protection Tasmania (whether in person or via telephone, email, correspondence or using its website) which involves personal information.
Premium Fabric Protection Tasmania encourages you to check its website regularly for any updates to this Privacy Policy.
Other privacy issues
As well as the provisions of this Privacy Policy, there may also be specific and additional privacy provisions which apply to specific transactions you may have with Premium Fabric Protection Pty Ltd. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible to you when dealing with Premium Fabric Protection Tasmania. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will apply.
What is “personal information”?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.
What information is collected by Premium Fabric Protection Tasmania?
Premium Fabric Protection Tasmania may collect personal information in order to carry on its business as a provider of carpet cleaning and associated services. This information will depend on your relationship with Premium Fabric Protection Tasmania and how you use its services.
Generally, the main reasons Premium Fabric Protection Tasmania would collect personal information are:
- To provide carpet cleaning and associated services – In the course of providing those services, Premium Fabric Protection Tasmania is likely to collect personal information about individual clients and third parties.
- For marketing – Premium Fabric Protection Tasmania collects contact details from clients, in order to be able to send them newsletters, updates or to otherwise market its services to them.
- To respond to comments, enquiries or requests which may be made by clients (whether made via email, letter, phone or via the website).
The personal information collected by Premium Fabric Protection Tasmania usually comprises:
Name and address
Contact telephone number
Email address
Premium Fabric Protection Tasmania does not generally collect sensitive information about individuals unless required by applicable laws or rules. “Sensitive information” includes information about race, political or religious beliefs, sexual preferences, criminal convictions and health information.
How much of your personal information you choose to disclose to Premium Fabric Protection Tasmania is up to you. However, if you choose not to provide certain information to Premium Fabric Protection Tasmania, it may not be able to provide you with the services you require.
How the information is collected
Premium Fabric Protection Tasmania collects personal information in a number of ways, including:
- Directly from you, when you provide information by telephone, in application forms or other documents or via its website.
- Directly from you, when you first ask Premium Fabric Protection Pty Ltd to provide services to you.
- From third parties or publicly available sources (such as credit reporting agencies, from an individual’s past or current employers or from an individual’s bank or financial institution).
Premium Fabric Protection Tasmania will collect personal information directly from you wherever reasonable and practical to do so. If we receive personal information that Premium Fabric Protection Tasmania did not solicit, it will determine, as soon as reasonably practical, whether it could have lawfully collected information as part of its functions or activities. If it is not satisfied that it could have lawfully collected information, then it will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.
While individuals may choose to deal with Premium Fabric Protection Tasmania anonymously or under a pseudonym (where lawful and practical), doing so may render Premium Fabric
Protection Tasmania unable to provide the relevant services or do business with you and in those circumstances, Premium Fabric Protection Tasmania may request that an individual identify himself or herself. If the individual declines to do this, Premium Fabric Protection Tasmania may refuse to provide any services to that individual.
Use and disclosure of personal information
Premium Fabric Protection Tasmania only uses and discloses personal information for the purpose for which it was provided or as may be authorised under the Privacy Act.
The primary use of any personal information is to enable Premium Fabric Protection Tasmania to communicate with you, in the course of providing services to you or in marketing Premium Fabric Protection Tasmania’s services. You may at any time opt out of receiving any marketing materials by contacting Premium Fabric Protection Tasmania at info@pfptasmania.com.au.
Premium Fabric Protection Tasmania may transfer your personal information to overseas countries. The most likely example is where its business records are maintained on servers or cloud-based platforms based overseas. In those circumstances, Premium Fabric Protection Tasmania will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information transferred to it.
Sometimes, personal information may need to be disclosed to external service providers or third parties engaged by Premium Fabric Protection Tasmania in order for those service providers to fulfil their service obligations to Premium Fabric Protection Tasmania. Examples of this would include IT service providers who assist in managing Premium Fabric Protection Tasmania’s servers and networks and other consultants engaged on behalf of a client who may require access to certain personal information held by Premium Fabric Protection Tasmania in relation to that client.
Where personal information is disclosed to an external party, Premium Fabric Protection Tasmania will take reasonable steps to ensure that the external party treats that information confidentially and in accordance with the APPs.
Keeping information secure
Premium Fabric Protection Tasmania uses procedures to ensure that any personal information it holds is kept accurate, complete and safe. Access to personal information and the use of that personal information within Premium Fabric Protection Tasmania is appropriately limited to prevent misuse or unlawful disclosure of that personal information. Where the personal information Premium Fabric Protection Tasmania collects is no longer required, Premium Fabric Protection Tasmania will delete the information or otherwise permanently identify it.
Personal information may be stored by Premium Fabric Protection Tasmania in hard copy form or electronically. Some of the ways in which Premium Fabric Protection Tasmania keeps your information secure are:
- requiring employees and contractors to enter into confidentiality agreements;
- ensuring computer systems have appropriate security measures preventing unauthorised access;
- maintaining appropriate access controls for its premises; and
- maintaining security measures over its website.
Keeping information accurate
Premium Fabric Protection Tasmania will take reasonable steps to ensure that all personal information it collects, uses or discloses is kept accurate, complete and up to date. If any time you believe your personal information is not accurate, complete or up to date, please contact Premium Fabric Protection Tasmania (contact details are set out later in this Policy).
Using Premium Fabric Protection Tasmania’s website
Like most websites you visit, Premium Fabric Protection Tasmania uses cookies and other technology to assist it in determining what parts of its website are most popular and to help it ensure that its online advertising is bringing clients to its products and services.
Cookies are very small pieces of text data that a web server can store on, and later retrieve from, a user’s computer. They do not permanently identify you but they do identify your browser. Cookies can either be “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date and may be used to track your browsing behaviour on return to the issuing website. Session cookies are short-lived and are only used during a browsing session and expire when you shut down your browser.
Premium Fabric Protection Tasmania’s website uses persistent cookies, to record your preferences in relation to the use of its site and to provide it with other information about how its website is being used. It enables Premium Fabric Protection Tasmania to recognise your browser if you return to its website in the future, which enables Premium Fabric Protection Tasmania to present information that may be most relevant to you based on your previous visits.
The information collected is not linked to your identity in any way or any other information provided by you.
If you send an email
Premium Fabric Protection Tasmania preserves the content of any email you send to it, if it believes it has a legal requirement to do so. Any personal information, including your email address which is included in your email, will be used or disclosed in the manner set out in this Privacy Policy. Your email address will only be used for the purpose for which it was provided and will not be added to a mailing list or used for any other purpose without your consent.
Any email containing suspected non-business or inappropriate material may be reviewed by Premium Fabric Protection Tasmania’s email administrator and not delivered to the addressee.
Use of social networking pages
From time to time, Premium Fabric Protection Tasmania may set up and manage a home page for social networking sites such as Facebook or Twitter or an interactive forum or blogging site. If you use those pages or sites on the Premium Fabric Protection Tasmania website, you should be aware that any personal identifying information you submit can be read, collected or used by other users of those sites and could be used to send you unsolicited messages. Premium Fabric Protection Tasmania is not responsible for this if you choose to submit personal identifying information to those sites.
Accessing and correcting personal information
You may request access to personal information that Premium Fabric Protection Pty Ltd holds about you. Premium Fabric Protection Tasmania will acknowledge your request within five business days of the request being made. If Premium Fabric Protection Tasmania intends to deny you access, it will usually advise you in writing and the reasons for this within 10 business days of the acknowledgement of request. If Premium Fabric Protection Tasmania intends to grant access, access will usually be granted within 10 business days of acknowledgement of your request or, if the request involves complex considerations or multiple photocopying, within 20 business days. Premium Fabric Protection Tasmania will inform you as to the appropriate time frame.
While Premium Fabric Protection Tasmania cannot charge any application fee for you to apply to access your personal information, it reserves the right to charge you a fee to actually give you access to that personal information. This is intended to cover any costs incurred by Premium Fabric Protection Tasmania involved in locating and collating information as well as providing copies to you.
Once your request has been processed by Premium Fabric Protection Tasmania, it may forward the required information to you by mail or email or you may personally inspect it at the location where the information is held.
Under the Privacy Act, Premium Fabric Protection Tasmania may refuse to grant access to personal information in certain circumstances. These include:
- a belief that giving access would pose a serious threat to the life, health or safety of any individual or to general public health or public safety;
- it would have an unreasonable impact on the privacy of other individuals;
- denial of access is required or authorised by law or court or tribunal order;
- the request is frivolous or vexatious;
- giving access would be unlawful; and
- legal proceedings against Premium Fabric Protection Tasmania are under way or anticipated and that information would not be accessible by way of discovery process in those proceedings.
If Premium Fabric Protection Tasmania does not agree to make any correction or amendment to your personal information, you may give to us a statement about the requested corrections and Premium Fabric Protection Tasmania will ensure the statement is apparent to any users of that relevant personal information.
If Premium Fabric Protection Tasmania does not agree to give you access to your personal information or to correct it, it will give you written reasons in what you are able to do to complain about that refusal.
Queries and complaints
Most queries can be sorted out over the phone but if Premium Fabric Protection Tasmania is unable to help you immediately, you may be asked to put your question in writing and forward it to us.
Premium Fabric Protection Tasmania will review your request or complaint and, where necessary, refer it to the appropriate person in Premium Fabric Protection Tasmania. Premium Fabric Protection Tasmania will reply to you within 28 days of receipt of your email.
If you consider that Premium Fabric Protection Pty Ltd has not dealt with your complaint to your satisfaction, you may be able to escalate the matter to the Office of the Australian Information Commissioner. Contact details are as follows:
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
Email: enquiries@aoic.gov.au
Telephone: 1300 363 992
Contacting Premium Fabric Protection Tasmania
To contact Premium Fabric Protection Tasmania about any privacy matter or to notify it that you wish to be removed from any distribution list, send Premium Fabric Protection Tasmania an email to info@pfptasmania.com.au
