Terms & Conditions

These terms and conditions constitute the full and complete service agreement (the “Agreement”) Between you (the “Customer”) and Premium Fabric Protection Tasmania for the provision of services by Premium Fabric Protection Tasmania.

Use of our services constitutes your acceptance of our Customer Service Agreement! Should you require any further information in relation to our customer service agreement please make your submission to us in writing to info@pfptasmania.com.au and we will endeavour to respond to your enquiry within 28 business days.

1. Carpet Cleaning Services

  1.  Subject to the terms of this Agreement, Premium Fabric Protection Tasmania agrees to provide Domestic/Commercial carpet cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
  2.  The Service will be for such services as agreed to by the Customer and Premium Fabric Protection Tasmania at the time of booking.
  3.  Premium Fabric Protection Tasmania will provide one or more technicians – Depending on its availability (the “Technician”) to attend the Premises to provide the Service at a time and date mutually agreed between Premium Fabric Protection Tasmania and the Customer (the “Service Time”).
  4.  Premium Fabric Protection Tasmania endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
  5.  Premium Fabric Protection Tasmania will complete the full service, Should additional time or labour be required to complete a service Premium Fabric Protection Tasmania will attempt to contact the client on there (“Nominated Contact Details”) and advise the additional time/payment required to complete the service. Should the client not be contactable for whatever reason Premium Fabric Protection Tasmania will make an informed decision in the client’s best interests on the day of service as to complete the full service or terminate the service.

2. Additions and Amendments

Any changes to the Service to be provided must be agreed to by Premium Fabric Protection Tasmania prior to the Service Time.

If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first discuss the requirement with the technician, who may agree to provide the additional service/s in its absolute discretion. The Technician is authorized to agree to any changes or variations to the Service being provided. If Premium Fabric Protection Tasmania attends a job site with the provision that a job has been confirmed by a client and the services are no longer needed or warranted without at least 24 Hours’ notice Premium Fabric Protection Tasmania  may in its sole discretion charge a call out fee of $200.

3. Customer Representations and Warranties

The Customer represents and warrants that:

  1.  They will provide a safe working environment at the Premises for the Technician to perform the Service;
  2.  The Technician will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
  3.  They will provide the Technician with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Technician to provide the Service;
  4.   The Client will advise Premium Fabric Protection Tasmania prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
  5.  The Client authorizes Premium Fabric Protection Tasmania to use the Premises to provide the Service;
  6.  If the Customer requires the Technician to clean under any heavy items (e.g. a beds, bookshelves or other furniture), they will move those items prior to the commencement of the Service;
  7.  The Client will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. Health and Safety Risks

In addition to the obligations and warranties set out in section 3 above, the Customer acknowledges and agrees that:

  1.  The Technician is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
  2. The Technician may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Technician, a risk to health and safety.
  3.  Abuse or assault, verbal or physical, on our staff will not be tolerated and legal action or criminal prosecution will be taken against any Customer or 3rd party who is in breach of this subsection.
  1. Job Quotations
  1.  Any price quoted by Premium Fabric Protection Tasmania is an estimate only based on Premium Fabric Protection Tasmania experience, without inspection, and based on information provided by the Customer over the phone or through online websites and or email correspondence. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote and are only valid after inspection of the premises is first carried out.
  2.  If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Premium Fabric Protection Tasmania, Premium Fabric Protection Tasmania will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed. If our Technician is unable to contact the Customer, the Service will end at the pre-stated time advised in the estimate given or at the time of booking, Premium Fabric Protection Tasmania has the right however to make an informed decision on the clients behalf as to complete the service or terminate services should terminating the service not be in the best interest of the client.
  3. The Customer must inform Premium Fabric Protection Tasmania whether any carpet cleaning services required are for an ‘end of tenancy’ at the time of quotation.
  4. All prices quoted are Inclusive of GST, Chemicals and the labour of one staff member unless otherwise specified.
  5. Premium Fabric Protection Tasmania will charge additionally for any Service/s to be provided outside our area of operation; price will be $POA. This cost may be explained to the client prior to any confirmation of booking.
  6. Secure parking must be provided by the Customer. Any parking cost must be disclosed to office staff at the time of the booking and covered by the Customer, Should our Technicians incur a parking charge this will be on charged to the client.
  7. There is a Minimum charge of $200 per Service, unless otherwise specified by Premium Fabric Protection Tasmania.
  8. When quoting Carpet Cleaning, One room is considered no larger than 12 m². Lounge and dining room are charged as 2 rooms. Hallways over 4m are considered to be 1 room and longer than 8m will be quoted on the day. Premium Fabric Protection Tasmania has the right to charge for additional cleaning and will advise at the beginning of each job whether this will apply. Pricing over the phone cannot be guaranteed until visual inspection occurs on the day. Premium Fabric Protection Tasmania has the right to refuse a job and will discuss the price prior to any work being carried out. Premium Fabric Protection Tasmania will endeavour to remove all stains although no guarantee can be given to the actual removal of any stain. Drying times with regard to carpet cleaning depend on good ventilation to the property and Premium Fabric Protection Tasmania does not guarantee the actual time for drying of cleaned items and or carpets.
  9. When quoting Upholstery Cleaning, Seats are charged per seat and a 2.5 seater lounge is considered 3 seats. Pricing may change without notice.

6. Bookings

The Customer may make a booking either in person, by telephone, email or on the Premium Fabric Protection Tasmania website. Any booking made on the website will only be scheduled upon the completion of a phone call, email confirmation and reply to that email.

  1.  At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
  2.  Premium Fabric Protection Tasmania provides all quotations at the time of booking in good faith and with the information provided by The Customer. If any information provided is incorrect Premium Fabric Protection Tasmania reserves the right to alter the price of the service.
  3.  The Customer agrees to provide Premium Fabric Protection Tasmania with their valid credit card details at the time of booking, and authorizes Premium Fabric Protection Tasmania to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.
  4.  Premium Fabric Protection Tasmania reserves the right not to accept a booking at its sole discretion.
  5. The Customer must inform office staff at the time of booking if they have special requirements related to allergies or issues with specific cleaning products and other arrangements can be made prior to the service taking place
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7. Payment Terms

  1.  The Customer agrees to pay the estimated price quoted by Premium Fabric Protection Tasmania in full prior to or at the Service Time, unless otherwise agreed in advance with Premium Fabric Protection Tasmania.
  2.  If no payment has been made by the Service Time, Premium Fabric Protection Tasmania will use reasonable endeavours to contact the Customer for payment. In the event that Premium Fabric Protection Tasmania cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in Section 2C. If the customer fails to make payment and the services have been carried out Premium Fabric Protection Tasmania reserves the right to charge a 10% surcharge during the first 5 days, thereafter legal action may be pursued.
  3.  Payments may be made via credit card, bank transfer, or in cash.

8. GST

Where applicable:

  1.  Unless specified otherwise, all prices and quotations are expressed to be GST INCLUSIVE amounts.
  2.  If GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that it results in Premium Fabric Protection Tasmania retaining the Original Amount plus any GST amount.

9. Late Payment Fee

  1.  Where Premium Fabric Protection Tasmania has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
  2.  The Customer agrees that if Premium Fabric Protection Tasmania has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of 10% will be charged for every month unless alternative arrangements can be made with the accounts department.
  3.  In addition to the amounts set out above, the Customer agrees to indemnify Premium Fabric Protection Tasmania for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Premium Fabric Protection Tasmania in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
  4. Premium Fabric Protection Tasmania reserves the right to report any non-payment to either a collection agency and or is not limited to also report non-payment to the Rental Tenancies Authority (RTA).

10. Complaints

If the Customer is dissatisfied for any reason with the Service provided, they must inform Premium Fabric Protection Tasmania within 3 Business Days of completing the Service or Premium Fabric Protection Tasmania will not guarantee and or rectify the service. Premium Fabric Protection Tasmania strives to achieve 100% customer satisfaction where reasonably possible in its efforts to provide the Service and will endeavour to resolve a problem quickly and efficiently however Premium Fabric Protection Tasmania reserves the right to re-attend up to 7 business days after the complaint has been made. Premium Fabric Protection Tasmania may, at its discretion, offer the Customer either of the following options at its sole discretion:

  1. A partial or full refund;
  2.  Re-supply of the Service without charge;
  3. Such other remedy as deemed appropriate by Premium Fabric Protection Tasmania

11. Exclusions and Limitations

The only conditions and warranties which are binding on Premium Fabric Protection Tasmania in respect of the state, quality or condition of goods and services supplied by Premium Fabric Protection Tasmania to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).

  1.  To the extent permitted by statute, the liability, if any, of Premium Fabric Protection Tasmania is, at Premium Fabric Protection Tasmania option, limited to and completely discharged by the resupply of the Service. Premium Fabric Protection Tasmania is not responsible for:

– Not completing or providing the Service as a result of a breach of our Customer Service Agreement by the Customer (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

– Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;

– Not completing or providing the Service as a result of the technician not proceeding for health and safety reasons.

– Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Premium Fabric Protection Tasmania;

– Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

– Existing dirt, wear, damage or stains that cannot be completely cleaned or removed;

– Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;

– Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

– Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Premium Fabric Protection Tasmania are excluded.

– The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time

elapsed since last cleaned, and the nature of cleaning required), and that Premium Fabric Protection Tasmania gives no guarantee as to the actual results of the Service.

– Except to the extent provided in this clause, Premium Fabric Protection Tasmania has no liability (including liability in negligence) to any person for any loss or damage,

consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Premium Fabric Protection Tasmania (including any loss caused by, or

resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Premium Fabric Protection Tasmania.

12. Indemnity

The Customer indemnifies Premium Fabric Protection Tasmania against:

  1. All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause.
  2. All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Premium Fabric Protection Tasmania in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

13. Accidents, Breakage, Damage & Theft

  1.  The Customer must inform Premium Fabric Protection Tasmania of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Technician within 24 hours of completion of the Service and or contact the local authorities if needed.
  2.  To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Premium Fabric Protection Tasmania within 24 hours of completion of the Service.
  3.  To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of Premium Fabric Protection Tasmania under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

14. Cancellation Fees

  1. The Customer must provide Premium Fabric Protection Tasmania with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone, alter or cancel the Service for any reason.
  2.  In the event that such notice has been given, Premium Fabric Protection Tasmania will endeavour to reschedule the Service if required.
  3.  In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge of $200 (inclusive of GST). This may be charged at Premium Fabric Protection Tasmania Sole discretion.

15. Fee or Non-access to Premises

  1. In the event that the Customer does not provide unencumbered access to the Premises for Premium Fabric Protection Tasmania or its technicians to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge of $200 (inclusive of GST). Collection of keys or key cards to gain access to The Property is permitted but done so at Technicians discretion and Customers expense.

16. Fix Up/Free Revisit Conditions

  1.  Fix up/Free re-visit only provided to Premium Fabric Protection Tasmania Customers
  2.  The Customer is required to attend the property after any service is completed while the staff are still present to prevent any requirement of a fix up to be necessary and sign the job sheet paperwork provided if satisfied.
  3.  If the Customer is unable to attend the property after the service or after conversing with the Technician, is not satisfied, Premium Fabric Protection Tasmania will provide a free 2nd visit Fix Up service. The Customer must contact office staff within 3 Business days and always be present during any requested Fix up.
  4.  If the Customer is unable to attend the Fix up or signs off on what they later consider to be an unsatisfactory Service, no 3rd visit will be provided free of charge, general rates apply.
  5.  Any other one off jobs where the customer has been present at the completion of work but remains unsatisfied, a supervisor will be sent out to inspect the technicians work and if deemed unsatisfactory, will provide a free Fix Up. No Fix Up will be provided to one off jobs where the customer has not inspected at the end of the clean while the technician is still present and Premium Fabric Protection Tasmania accepts no third party liability.

17. Termination

This Agreement may be terminated by the Customer by providing at least 24 hours’ notice prior to the Service Time.

  1. Premium Fabric Protection Tasmania may terminate this Agreement by providing the Customer with at least 24 hours’ notice prior to the Service Time.
  2. Premium Fabric Protection Tasmania may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Premium Fabric Protection Tasmania, that breach is incapable of remedy.

18. Privacy Policy

  1. The Customer acknowledges that any information provided by the Customer may be used by Premium Fabric Protection Tasmania for the purpose of providing the Service. Premium Fabric Protection Tasmania agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
  2. The Customer agrees to Premium Fabric Protection Tasmania communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.
  3. Premium Fabric Protection Tasmania will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.

19. Changes to this Agreement

  1. Premium Fabric Protection Tasmania reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
  2. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

20. Law & Jurisdiction

  1. The Customer and Premium Fabric Protection Tasmania acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Tasmania and both agree to submit to the exclusive jurisdiction of the courts of Tasmania in the event of any dispute.

21. Severability

  1. The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

22. Copyright

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, and publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Premium Fabric Protection Tasmania.

23. Other

Premium Fabric Protection Tasmania holds no responsibility for the loss, damages, or any injury incurred as a result of the customer being at the site. Premium Fabric Protection Tasmania deems the address where work is being carried out to be unsafe, slippery, and or incomplete until such work has been completed and or signed off by the technician in attendance. Customers have the right to inspect the property after such time that all work has been completed and is deemed to be safe by Premium Fabric Protection Tasmania at our convenience. Premium Fabric Protection Tasmania takes no responsibility for its contractors or subcontractors in any way or form. Premium Fabric Protection Tasmania has the right to report non-payment of services to either the Police or a credit reporting agency as it sees fit. Premium Fabric Protection Tasmania has the right at any point to review its customer Service agreement and make changes where it sees fit.